FREQUENTLY ASKED QUESTIONS
How can I contact you?
E-mail us at email@example.com or call us at 1-646-350-4775. Please note that our hours of operation are Monday through Friday 8:30-5PM EST. We will respond to all inquiries within 24 business hours.
How long will my order take?
Shipping and handling charges are calculated based on weight using our USPS real time calculator. Please use our calculator in the cart to provide shipping costs based on your order.
Where is my order?
Orders for in-stock items will be processed within 24 business hours after they have been received. You will receive an order confirmation which contains tracking information which you may use to track your package. You may also find this detail by logging into your account online and choose the “My Account” option, and select your order.
If the delivery timeframe has passed and/or the tracking on your order shows delivered and you have not received your package, please contact your local post office to open a case. Please relay this case number to us via email at firstname.lastname@example.org and a customer experience representative will be happy to assist you in resolution. Please note no refunds or replacements can be made without an active USPS case number.
Please note: All lost packages must be reported within 90 days of your order's ship date. If we are notified of a lost package after this timeframe, we may not be unable to process your request.
If you are reporting a lost package, please ensure the following steps are taken prior to contacting customer service: 1. Check the immediate area; including any mailbox, garage, porch, front desk, leasing office, neighbor, or anyone that may have signed for or picked up the package. 2. Please also track your package online to see if there are any special instructions or updates listed.
I think my card was charged twice:
Please be aware that your card is not charged until your order is processed. When you place your order online, your card is initially authorized for the transaction but your account is not charged. If you have account monitoring in place, some banks will notify you when an authorization occurs as well as when your card is processed. If you feel you have been charged in error contact us at email@example.com and we will investigate.
My merchandise was damaged when I received it. What do I do?
Though all merchandise is clearly scrutinized before leaving our warehouse items may become damaged in transit. Should this be the case feel free to email us by replying to your order confirmation email or by emailing us directly at: firstname.lastname@example.org. You may also give us a call on our toll free number (646) 350-4775 so that we can sort things out and quickly provide a replacement.
Are there refunds or exchanges?
Dyehard Fan Supply is proud to provide an unconditional money back guarantee and will gladly accept refunds and exchanges if you are unhappy with the product for any reason provided the product is returned in its original condition. For returns our policy lasts as long as we currently stock the item you purchased but in any event not more than 30 days with the exception of closeout and customized items. If 30 days have gone by since your purchase, we can’t promise you a refund or exchange but will give such requests due consideration dependent upon the condition of the product, current store availability, and retail price. See our full refund policy and return form here.
I just received my order and now the item is on sale, can I receive a credit?
Absolutely! We provide a 30 day price match guarantee. If you purchase and item from us either at the stadium or online and see the same piece discounted within 30 days, you may request a credit to your original form of payment by emailing us at: email@example.com.
Can I cancel or add to my order once it is submitted?
We endeavor to process all orders as expeditiously as possible, but if you find you do need to cancel or amend you can reply to your order confirmation email or send an email direct to firstname.lastname@example.org.
Do you ship outside of the United States?
We do ship internationally. International orders are shipped via USPS and usually take 7-10 Business Days. If your order is being shipped outside of the United States, please be aware that you may be responsible for customs and duties fees which will be requested and collected from your country's customs agency.
How can I apply to work for your company?